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Service Process

Once you submit your requirements, we’ll create a group that includes you and our project manager.

Then, this project manager will be your dedicated single point of contact throughout the service process.

Through this group, you’ll set up a smooth service channel – like a special communication hub just for your project, making sure information flows well between us.

When we communicate, we’ll share and go over your project details (like what the project is about, current status) and progress together.

This way, we clearly understand the direction of your needs – so we know exactly what you want to achieve.

Based on your needs, our team will create a unique design solution and a customized path to solve your problems.

It’s like tailoring a suit – made – to – fit just for your project.

You can use our online product library to pick products, or visit our offline showroom.

Either way, you get to experience and match products in two ways, finding the best fit for your project.

For standard products, delivery takes 15 – 20 days.

For custom – made products, it’s 30 – 40 days.

We’ll plan and communicate this clear schedule, so you know when to expect your products.

After production finishes, we’ll let you check the products via video or photos.

Only when you confirm everything is okay will we arrange shipment – so you’re sure to get what you ordered.

During the whole process of installation and use, our after – sales team is always ready to respond.

Whenever you have problems, they’ll help solve them – from setup to daily use.

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Customer Photos

Customers from all over the world visited our showroom.